My family received exceptional customer service from Lucas Funeral Home. We recently lost a family member and were totally unprepared for the process of planning and paying for a funeral.
Lucas Funeral Home is a family owned business and it shows. The entire staff treated us with the same respect and compassion as they would their own family. Eddie Mangham took the time to understand our concerns and wishes, making very helpful suggestions while respectful of the family’s wishes, guiding us through a very difficult and confusing process with professionalism and sincerity. This is especially meaningful considering we first visited a Corporate-Owned funeral home that was twice as expensive and very impersonal. Thankfully, we were redirected to Lucas Funeral Home by a friend based on their own positive experience with Lucas. The value of what we received from Lucas more than exceeded what we would have received from the other higher priced entity.
We are eternally grateful to the entire organization for the reasonableness of its cost, the staff’s warmth and kindness but especially for the beautifully organized reverent recognition and celebration of our loved one’s life.
Wesley and Courtney,
Thank you and your staff for the lovely job you did in honor of our mother, Ruth Faught! We could not have been more pleased with every little detail you did.
Courtney did a fabulous job on Mother and she looked so beautiful and happy laying there.
Thanks again for tending to every little detail to make a day of sadness, less sad.
We love the white roses, representing each of her children. Your thoughtfulness will always be remembered.
The Faught family, Charles, Brenda and Susan
On behalf of Hannah Holloway's family, we wish to express our appreciation for the help the staff at Lucas extended to us during this time of loss. The thoughtfulness everyone there demonstrated from beginning to end has been a tremendous blessing. Thank you for the extra effort put into the website and slideshow and Mom looked absolutely lovely.
Thanks so much,
Gary & Alice Compton
We lost my father-in-law unexpectedly last Saturday. From our first visit at the emergency room through the memorial service today, your staff has been outstanding. You guided our family through difficult decisions with professionalism and courtesy. Though I sincerely hope to never need your services again, I greatly appreciate everything that you did for us.
We just wanted to say thank you for everything you have done to help us during this difficult time. Please pass along our sincere appreciation to your staff.
Jim was very fortunate to have worked for such a nice person and great company.
p.s. The rose in the angel vase was gorgeous !
Thank You !
Thank you so much for your special handling of my daughter's funeral. You helped my wife and me through a very difficult time and your care and compassion were so much more obvious than the machine-like way we were treated in San Antonio. May God continue to bless your work and may you prosper in all you do.
Bless your sweet patient heart for putting up with me ! i can't believe I was so particular because I'm usually not.
everything was done so well and I have nothing but praise for you and all your employees.
Your kindness was meaningful and the discount given was unbelievable.
May God continue to bless you and your work.
Thank you so very much for taking care of our mother's service. your coordination from beginning to end really relieved us during this difficult time (so much so that I forgot we needed an "officiate" at the grave site ! Thank you for reminding me of that, too ! :-)
Seriously, your kindness and guidance were deeply appreciated by our family. We have raved about the care and help that you gave to us.
God bless you, for the work that you do. Obviously, your profession is also a great ministry for those who need care and compassion at their time of deep loss.
Thank you so much for your guidance & comfort in making arrangements for our daughter Eve. You & your staff were there for us & we will definitely recommend your "home" for any of our friends & family in need.